Refund Policy | Zenrch Enterprise

In short: Methods are digital know-how, so once a method has been delivered we cannot take it back and there is no refund — unless the method was not working at the moment we delivered it. Report that within 72 hours and, once we confirm it, you get a full refund of that payment or a working replacement.

1. Overview

Zenrch Enterprise (“Zenrch”, “we”) sells access to digital methods, guides and know-how through monthly memberships. Unlike a physical product, know-how cannot be returned once it has been seen or downloaded. This policy explains, plainly, when a refund is possible and when it is not. It forms part of our Terms of Service.

2. When a method counts as delivered

A method is delivered as soon as any of the following happens, whichever is first:

the method is unlocked in your client area (including when you choose it as your active method on the Starter plan);
any guide file for that method is made available to you for download; or
we send you the method, its steps or its files by Discord, email or any other channel.

Your membership as a whole is delivered when your client-area account is activated.

3. The one case we refund

Not working at delivery. If a method did not work at the moment it was delivered to you, you are entitled to a remedy, provided that:

you report it to us within 72 hours of delivery;
you followed the guide exactly as written, with the requirements it lists; and
our team can reproduce or otherwise confirm that the method was not working at the time of delivery.

If all three are met, you choose between a full refund of the payment for that period or a working replacement method (or an equivalent free extension of your membership).

4. What is not refundable

Once a method has been delivered, payments are final. In particular, we do not refund:

a change of mind, or no longer needing the membership;
a method that worked at delivery and stopped working later because a platform changed — this is exactly what your membership covers: we revise the method and publish the update at no extra cost;
problems caused by not following the guide, missing its stated requirements, or your own tools, accounts, devices, network or location;
actions taken by third-party platforms against your or your customers’ accounts;
reports made more than 72 hours after delivery;
unused time, partial months, or a month you did not use;
memberships suspended or terminated for breaching our Terms of Service, including sharing, reselling or redistributing our materials.

If you have paid but nothing has been delivered yet (your client area has not been activated), you may cancel and receive a full refund.

5. How to request a refund

the email address of your membership and the method concerned;
when you received it and when you tried it; and
screenshots or a screen recording showing each step you followed and the result.

Please do not remove information we need to verify the issue. We may ask you for more detail or to test with our team.

6. What happens next

We aim to review every request within 2 business days.
If it is approved, refunds are sent within 7 business days using the method you paid with where possible. Crypto refunds are paid at the U.S.-dollar amount you paid, in the same asset or a stablecoin, less network fees. Bank transfers are refunded to the originating account, less any fees charged by the banks.
If you choose a replacement or extension instead, we apply it to your membership and confirm it to you.
A refund of a period ends access to the refunded method (and, if it was your only method, to the client area) for that period.

7. Monthly renewals & cancellation

Memberships are paid month by month and are never charged automatically. You can cancel at any time simply by not renewing, or by telling us. Your access continues until the end of the period you have paid for; after a short grace period, unpaid memberships are paused. Renewal payments are covered by this same policy: a renewal is refundable only if no method has been delivered for that period, or under section 3.

8. Chargebacks & payment disputes

Please talk to us before opening a dispute with your bank or payment provider — most issues are resolved within a day. Opening a chargeback or dispute for a delivered, working method is a breach of our Terms and results in the immediate suspension of your membership. We will provide evidence of delivery and access to the payment provider.

9. Changes to this policy

We may update this policy from time to time. The version that applies to a payment is the one published on the date of that payment. The “Last updated” date above shows when it last changed.

Questions about this policy?

Message us on Discord or email hello@zenrch.com. We reply personally.